Gateway GT5062b Manual De Usuario
CHAPTER 6: Troubleshooting
112
•
Have your customer ID, serial number, and order
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.
•
Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
your call. The technician may have you follow
troubleshooting steps.
Self-help
If you have how-to questions about using your
Gateway-supplied hardware or software, see the following
resources:
Gateway-supplied hardware or software, see the following
resources:
•
The printed or online documentation that came with
your hardware or software. In many cases, additional
product information and online documentation for
Gateway-supplied hardware can be found in our Web
site's Documentation Library.
your hardware or software. In many cases, additional
product information and online documentation for
Gateway-supplied hardware can be found in our Web
site's Documentation Library.
•
This Reference Guide and your online User Guide.
•
The software publisher’s Web site.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
computer problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
• Liquid has been spilled into your computer
• Your computer was dropped
• The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
technician.
Help
For more how-to information about Windows, click Start, then click Help
and Support. Type the keyword
practice in the Search Help box, then press
E
NTER
.
8512243.book Page 112 Monday, February 12, 2007 4:35 PM