Polycom VSX Series Manual De Usuario

Administrator’s Guide for the VSX Series

7 - 10

The system does not power 
off when you press the 
power switch. 
(VSX 7000e, VSX 8000)

The power switch was not 
pressed for long enough.
This is normal.

Press and hold the power switch for one second to 
power off. The indicator light changes to blue when 
the system is powered off.

The system does not power 
off when you press and 
hold the power switch. 
(VSX 7000e, VSX 8000)

The power switch is bad.

Call service for an RMA to return the defective part.

The system does not 
respond to the remote 
control.

No, low, or dead batteries 
in the remote control.

Install three AAA batteries in the remote control.

The batteries are installed 
incorrectly in the remote 
control.

Insert the batteries in the correct +/- position.

The room lights operate in 
the 38 Khz range and 
interfere with the remote 
control signals.

Turn off the lights in the room and try the remote 
control again.

The infrared sensor is not 
receiving signals from the 
remote control.

To check the remote control: Point the remote control 
directly at the camera and press a button. If the light 
on the system flashes, the remote control works 
properly.
Make sure the transparent protective strip has been 
removed from the infrared sensor on the front of the 
system. 
Make sure you are pointing the remote control at the 
infrared sensor on the front of the system or the 
camera.

VSX 8000:
The external infrared 
sensor is not operating 
properly.

Check the connections between the rear panel, cable 
adapter, and infrared sensor cable.