Panasonic KXMB2178HK Guía De Operación
Problem
Cause & Solution
I cannot receive the whole
document (LAN supported
models only). (y)
document (LAN supported
models only). (y)
R The fax to email address (feature #452) is activated. In this case, only faxes
within the fax memory capacity (page 126) can be received. Deactivate the
feature, then ask the other party to resend the document.
feature, then ask the other party to resend the document.
I cannot receive documents
automatically.
automatically.
R The receiving mode is set to TEL mode. Set to FAX ONLY mode (page 76)
or TEL/FAX mode (y) (page 77).
R The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210).
The display shows
“CONNECTING.....”, but
faxes are not received.
“CONNECTING.....”, but
faxes are not received.
R The incoming call is not a fax. Change the receiving mode to TEL mode
The printing quality of the
received documents is poor.
received documents is poor.
R If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
R If documents cannot be copied properly, refer to “11.4.2 Printing
The other party complains
that they cannot send a
document.
that they cannot send a
document.
R The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Load paper (page 25) or remove the jammed
paper (page 117).
paper (page 117).
R If the PC fax setting (feature #442) is set to “ALWAYS”, check the connection
between the computer and the unit.
R If the fax preview mode (feature #448) is set to “ON”, use the web browser
on the computer connected via the LAN to view, print or save the documents,
and then erase unnecessary documents (page 84).
and then erase unnecessary documents (page 84).
R The unit is not in FAX ONLY mode. Press Mv/FAX AUTO ANSWERN
repeatedly to turn ON the Mv/FAX AUTO ANSWERN light.
I cannot select the desired
receiving mode.
receiving mode.
R If you want to set FAX ONLY mode:
– press Mv/FAX AUTO ANSWERN repeatedly to turn ON the Mv/
FAX AUTO ANSWERN light.
R If you want to set TEL/FAX mode (y):
1. Select TEL/FAX mode using feature #404.
2. Press Mv/FAX AUTO ANSWERN repeatedly to turn OFF the Mv/
2. Press Mv/FAX AUTO ANSWERN repeatedly to turn OFF the Mv/
FAX AUTO ANSWERN light.
R If you want to set TEL mode:
1. Select TEL mode using feature #404. (This step is only for models that
support TEL/FAX mode. (y))
2. Press Mv/FAX AUTO ANSWERN repeatedly to turn OFF the Mv/
FAX AUTO ANSWERN light.
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
R You must set remote fax activation to ON (feature #434) beforehand.
R Press MGNMBNM9N firmly.
R You may have changed the remote fax activation code from MGNMBNM9N
R Press MGNMBNM9N firmly.
R You may have changed the remote fax activation code from MGNMBNM9N
(default setting). Verify the remote fax activation code (feature #434).
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11. Help