Panasonic ICX Manual

Descargar
Página de 54
Section 521
Built-In ACD Supervisor Guide
40
ICX (International) issued March 1999
ICX-35-521 (ACD 3.0)
2.  The following screen appears. Press the soft key 1 or 6 to select 
[PERSONAL].
Pressing the soft key 5 or 10 returns to [MIS REPORT MENU] 
screen (the same for the subsequent screens).
3.  The following screen appears. Enter the 4-digit ID code of the 
target agent by using the 10-key pad.
4.  The following screen appears. Press the soft key 1 or 6 to Select 
[HOURLY].
5.  The following screen appears. Enter the starting date and ending 
date of the data to be output. First enter the starting date, press 
HOLD key to validate, then enter the ending date and press 
HOLD key again. No month is needed to be entered. For 
example, data for a period beginning with April 25 and ending 
with May 2, Enter 25 as the starting date, 2 as the ending date. For 
1 through 9, 01 through 09 can be entered instead.
First date input + HOLD key + Last date input + HOLD 
key
6.  Once the input data is validated, the data output starts. The 
following screen appears while the output is in progress. To abort 
output, see the section [MIS data output abort] section of, [Other 
Features].
AGENT REPORT
PERSONAL
ALL AGENT 
MIS REPORT MENU
AGENT ID:XXXX
ENTER THE AGENT
ID CODE AND
PRESS HOLD KEY
MIS REPORT MENU
AGENT ID:XXXX
HOURLY
DAILY
WEEKLY
MIS REPORT MENU
START DATE:
ENTER THE START
DATE (DD) AND PRESS
HOLD KEY
MIS REPORT MENU
LAST DATE:
ENTER THE LAST
DATE (DD) AND PRESS
HOLD KEY
MIS REPORT MENU
MIS OUTPUT
AGENT ID:XXXX
HOURLY REPORT
FROM XX TO XX
MIS REPORT MENU