Panasonic ICX Manual

Section 521

Built-In ACD Supervisor Guide

8

ICX (International) issued March 1999

ICX-35-521 (ACD 3.0)

Commands can be used to set any call distribution operation for each of the 
ACD Call Handling Program numbers (4101 to 4104).

For details on the content of default sample programs, see "Chapter 2. 
Programming, ACD Call Handling Program Setting."

You can select program processing by pressing the FF key. The following 
shows the procedure and flow of operations from the entry of program 
numbers to the selection of program processing.

1.  From [SUPERVISOR MENU] screen, press the soft key 5 or 10 

to select [CUSTOMIZE].

2.  From [CUSTOMIZE MENU] screen, press the soft key 5 or 10 to 

select [CALL HANDLING].

3.  From [CALL HANDLING] screen, press the soft key 1 or 6 to 

select [PROGRAM].

4.  The following screen appears. Press the soft key for desired 

program number.

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