Panasonic ICX Manual
Section 521
Built-In ACD Supervisor Guide
42
ICX (International) issued December 1999
ICX-40-521 (ACD 4.0)
ACD Supervisor Mode Menu Flow Chart
Figure 4.
MAIN SUPERVISOR MENU
SYSTEM
MIS REPORT
AGENT REPORT
PERSONAL
WEEKLY
DAILY
HOURLY
(INPUT START DATE
AND LAST DATE)
AND LAST DATE)
ALL AGENT
(Agent ID
code input)
code input)
TRAFFIC INFORMATION
WAITING CALL
AGENT STATUS
A
B
C
THIS WEEK
LAST WEEK
ALL
LAST WEEK
ALL
WEEKLY
DAILY
HOURLY
(INPUT START DATE
AND LAST DATE)
AND LAST DATE)
D
E
F
THIS WEEK
LAST WEEK
ALL
LAST WEEK
ALL
WEEKLY
DAILY
HOURLY
(INPUT START DATE
AND LAST DATE)
AND LAST DATE)
J
K
L
THIS WEEK
LAST WEEK
ALL
LAST WEEK
ALL
SYSTEM REPORT
GROUP REPORT
GROUP1
GROUP2
WEEKLY
DAILY
HOURLY
(INPUT START DATE AND LAST DATE)
G
H
I
THIS WEEK
LAST WEEK
ALL
LAST WEEK
ALL
WEEKLY
DAILY
HOURLY
(INPUT START DATE AND LAST DATE)
THIS WEEK
LAST WEEK
ALL
LAST WEEK
ALL
WORK UNIT COUNT
GROUP1
SYSTEM
M
N
WEEKLY
DAILY
WEEKLY
DAILY
DAILY
WEEKLY
DAILY
GROUP3
WEEKLY
DAILY
HOURLY
(INPUT START DATE AND LAST DATE)
THIS WEEK
LAST WEEK
ALL
LAST WEEK
ALL