Panasonic ICX Manual

Built-In ACD Supervisor Guide

Section 521

ICX-40-521 (ACD 4.0)

ICX (International)  issued December 1999

7

The following chart shows the basic flow of ACD services.

Commands can be used to set any call distribution operation in the ACD Call 
Handling Program.

During the initial start-up of the ACD, programming is performed 
automatically using default sample programs.

See

No

Setting of the ACD-target-
ed call and ACD Call Han-
dling Program number is
performed by program set-
ting 2101 to 2124, 2201 to
2224, 2301-2320, and
2401-2404.
• Type :Exchange line/

private line

• Mode :Direct incom-

ing call/trans-
ferred incoming 
call

• ACD Call Handling 

Program number: 1 to 4

Yes

Agent extension
line of agent group
1, 2, or 3

Any program for the ACD
Call Handling Program
number can be set by 4101
to 4104 using commands.

Read ACD Call Han-
dling Program number
corresponding to tar-
get Exchange line.

Call Incoming

Wait for stop of
incoming call,
then disconnect.

Perform call distribu-
tion operation accord-
ing to ACD Call
Handling Program
number.

Call built-in VM ac-
cording to specified
VM number.

ACD-targeted 

Note

The built-in VM
corresponding
to VM number
(1 to 4) can be
set by program
setting 4201 to
4204.

Built-VM

Extension line

Disconnection

• If there is a transferred incoming call (incoming call type either 

Exchange line or private line) during an extension line incoming call, 
this is considered as an ACD-targeted call.