Panasonic ICX Manual
78
ICX (International) issued October 2000
ICX-50-200
Chapter 5 - Special Applications
Section 200 - General Description
❢ Optional MIS reports. In addition to the ACD system, real-time displays provide information
about current Call Centre workload (incoming calls) and resources (agents). Historical reports
(MIS reports) provide essential information used to evaluate trends, performance, and results.
(MIS reports) provide essential information used to evaluate trends, performance, and results.
•
Agent IDs per Group: 64
•
Maximum Agent IDs per ACD Unit: 64
•
Number of Agents Simultaneously Logged In: 32
•
Supervisor IDs per Group: 1
•
Supervisor IDs per ACD Unit: 6
•
Voice Ports per Group: 4
•
Voice Ports per ACD Unit: 4
•
Music Ports: 1 (on main unit/external MOH source)
•
MIS Monitor Ports: 1 (RS232C 9600bps)
•
Guidance Length: 1-96 seconds (changeable)
•
Number of Guidance Messages: 1-6 (changeable)
•
Total Guidance Recording Time Allowed: 96 seconds
Integrated Features Module (IFM)
IFM is a plug-in circuit card that includes a generic PC section, a voice processing section, a
telephone system interface section, and a power supply section. The initial feature offered with this
module is know as Integrated Courier Voice Mail (ICVM), which is explained below. Other features will
soon follow.
telephone system interface section, and a power supply section. The initial feature offered with this
module is know as Integrated Courier Voice Mail (ICVM), which is explained below. Other features will
soon follow.
INTEGRATED COURIER VOICE MAIL (ICVM) (FOR FUTURE USE ONLY)
ICVM is an advanced voice mail system based on Courier Voice Mail. The card plugs directly into the
ICX CCU.
ICX CCU.
ICVM has a number of attractive features:
❢ Advanced Technology. Unlike other plug-in voice mail cards based on older DOS operating
systems, ICVM is built on the advanced Windows NT operating system, which ensures reliability
and expandibility.
and expandibility.
❢ Efficient and powerful. Because ICVM uses embedded NT technology, the operating system
performs at an optimum level. Unlike generic operating systems that use unnecessary
processes, ICVM uses only those processes that add real value to the system. For example,
ICVM’s embedded NT system eliminates the need for a monitor and a keyboard. Therefore,
support processes needed for these items are not running in the system’s background.
processes, ICVM uses only those processes that add real value to the system. For example,
ICVM’s embedded NT system eliminates the need for a monitor and a keyboard. Therefore,
support processes needed for these items are not running in the system’s background.
❢ Less hardware required. Because it communicates directly with the ICX backplane,
intermediate hardware such as extension ports and API cards are not needed.
❢ Flexibility. ICVM can be configured with a variety of features to meet a variety of needs.
❢ Expandibility. ICVM is expandible from 4 to 24 ports in a variety of configurations.
❢ Reduced space requirements. ICVM requires no external PC and/or cabling.
❢ Easier to install than external voice mail.
❢ Expandibility. ICVM is expandible from 4 to 24 ports in a variety of configurations.
❢ Reduced space requirements. ICVM requires no external PC and/or cabling.
❢ Easier to install than external voice mail.