Panasonic ICX Manual
72
ICX (International) issued June 2000
ICX-4.5-200
Chapter 5 - Special Applications
Section 200 - General Description
up their calls. Network users can also turn a long-distance call into a local one, by accessing
another (long-distance) node and then dialing the (local) number.
another (long-distance) node and then dialing the (local) number.
These powerful networking functions are facilitated by the following ICX hardware connections:
❑ AC15/E&M Tie Lines. Multiple ICX sites can be connected over leased voice lines.
COMPUTER TELEPHONY INTEGRATION (CTI)
CTI technology ties computers and phone systems together, allowing phone users to combine the
advantages of both technologies for fast, accurate, effective response to incoming callers. It’s a
powerful tool for increasing customer satisfaction, which in turn increases sales for the company that
has CTI built into their phone system. For example:
advantages of both technologies for fast, accurate, effective response to incoming callers. It’s a
powerful tool for increasing customer satisfaction, which in turn increases sales for the company that
has CTI built into their phone system. For example:
❑ Customer information could be automatically displayed on a Customer Representative’s
computer screen, based on the caller’s phone number.
❑ A computer-based phone directory could be used to look up a phone number, and select it on-
screen to automatically place the call.
❑ PBX features such as call transfers, pickups, forwarding, etc. could be executed by clicking on a
computer icon or responding to a screen prompt (no more trying to remember a feature access
code or sequence).
code or sequence).
Panasonic is constantly developing new, more powerful CTI applications to work with the ICX. These
are the CTI products that are currently available:
are the CTI products that are currently available:
PC PHONE
Our PC Phone is effectively a “Super-Executive Keyphone” which is designed to replace an
extension phone. Comprised of a PC card (installed inside the computer), application software, and
various connecting items (leads, handset, headset, etc.), the PC Phone connects to a ICX extension
port and provides a sophisticated “on-screen” phone for the end-user. Some of the PC Phone’s many
features are:
extension phone. Comprised of a PC card (installed inside the computer), application software, and
various connecting items (leads, handset, headset, etc.), the PC Phone connects to a ICX extension
port and provides a sophisticated “on-screen” phone for the end-user. Some of the PC Phone’s many
features are:
❑ Flexible configuration. It’s easily configured by size or by features, to provide a simple interface
that the end-user can customize to his/her exact requirements.
❑ Easy to use. ICX features are easily selected via on-screen menus, tool bars, and
programmable keys, without the need to consult a user guide.
❑ Online help. An easy-to-search help facility is available that describes all PC Phone features.
❑ Directory. An unlimited database of contacts that can be searched by name, address, etc.,
allowing easy dealing of internal or external calls.
❑ Caller ID. End-users can identify incoming callers by the number they’re calling from (if the CO
supports Caller ID functionality).
❑ Call logging. The PC Phone can record and report every incoming and outgoing call with time,
date, duration, calling/called name from directory, etc.
System Requirements for PC Phone
•
•
CPC-96, CPC-288, or ICX (all versions)
•
an 80486 or compatible processor, running at 33 MHz or higher
•
8MB of RAM
•
1.44MB (3-1/2”) floppy disk drive
•
Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51