Panasonic ICX Manual

Section 521

Built-In ACD Supervisor Guide

18

ICX (International) issued October 2000

ICX-5.0-521 (ACD 4.0)

Silent Monitor Color Definitions

•  Be sure all phones that should NOT be allowed to monitor have a 

COS that restricts monitoring.  For progamming COS (See Section 
400 Programming mnaual on page 1-50)

•  Silent Monitor is allowed or denied by setting the appropriate 

extension COS.

•  Only one supervisor can initiate Silent Monitor on an individual 

extension at any given time.

•  Display telephones can initiate Silent Monitoring. SLTs cannot ini-

tiate Silent Monitoring.

•  Display telephones and SLTs can be monitored.
•  A supervisor cannot initiate Silent Monitoring on an extension 

when the extension is on a conference call.

Clear

Cannot Monitor

None

Solid Red

Able to monitor

Press Silent Monitor key

Flashing Green

Not monitoring

On-Hook or CONF