Panasonic ICX Manual

Section 521

Built-In ACD Supervisor Guide

48

ICX (International) issued October 2000

ICX-5.0-521 (ACD 4.0)

2.  The following screen appears. Press the soft key 1 or 6, 2 or 7, or 

3 or 8 to select [GROUP1/GROUP2/GROUP3/SYSTEM]. 
GROUP1 represents Agent Group 1 and GROUP2 represents 
Agent Group 2, and GROUP3 represents Agent Group3. 
SYSTEM represents the total sum of Group 1 and Group 2. The 
following procedure assumes that Group 1 is selected (the 
operation is the same if another option is selected).

3.  The following screen appears. Press the soft key 2 or 7 to select 

[DAILY].

4.  From the following screen, press the soft key 1 or 6, 2 or 7, or  3 

or 8 to select [THIS WEEK], [LAST WEEK], [ALL].
When [THIS WEEK] is selected, data is output from Monday of 
this week.
When [LAST WEEK] is selected, data is output from Monday to 
Sunday of last week.
When [ALL] is selected, all data from Monday of last week will 
be output.

5.  Once the input data is validated, the data output starts. The 

following screen appears while the output is in progress. To abort 
output, see the section [MIS data output abort] section, [Other 
Features].

Steps 1 to 2 are the same as those for item M.

3.  The following screen appears. Press the soft key 3 or 8 to select 

[WEEKLY].

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