Panasonic ICX Manual
Built-In ACD Supervisor Guide
Section 521
ICX-5.0-521 (ACD 4.0)
ICX (International) issued October 2000
51
User Information Recording
The following (Figure 5) shows the service flow for recording user
information messages. Voice output ports of the ACD system can be directly
accessed to register, confirm, change, or delete messages. The maximum
recording length of each service information message is 14 seconds. Up to 6
kinds of information messages can be registered per ACD system.
information messages. Voice output ports of the ACD system can be directly
accessed to register, confirm, change, or delete messages. The maximum
recording length of each service information message is 14 seconds. Up to 6
kinds of information messages can be registered per ACD system.
In version 3.0, up to 6 kinds of information messages can be registered per
ACD system. Individual messages can be of varying lengths, with an
inclusive total of 96 seconds recording time available.
ACD system. Individual messages can be of varying lengths, with an
inclusive total of 96 seconds recording time available.
After recording your information message(s), select which information
message to be sent to an outside party by entering parameter on service Flow
Details (Figure 2).
message to be sent to an outside party by entering parameter on service Flow
Details (Figure 2).
Related program addresses are:
4101 - 4104: ACD Call Handling Program
4201 - 4204: Transferring Voice Mail access number
4301: Message Play Option
4201 - 4204: Transferring Voice Mail access number
4301: Message Play Option
Notice
Even if your message are recorded, using Figure 5, user information numbers
(1-6) must be selected for above program addresses.
If they are not selected, initial messages will be sent.
(1-6) must be selected for above program addresses.
If they are not selected, initial messages will be sent.