Panasonic ICX Manual

Section 521

Built-In ACD Supervisor Guide

54

ICX (International) issued October 2000

ICX-5.0-521 (ACD 4.0)

Pressing the UNAVAILABLE key from an idle terminal which is logged in 
places the extension in the Unavailable status temporarily. This 
UNAVAILABLE excludes the telephone from candidates of ACD incoming 
calls. Pressing the key again returns the telephone into the Available status. 
This key’s LED illuminates in green for the Available status and red for the 
Unavailable status. Same as the LOGIN key, the UNAVAILABLE key LED 
goes off with log-out procedure.

To activate UNAVAILABLE status:
Press the green/UNAVAILABLE key (the key LED illuminates in red). 

To return to AVAILABLE status:
Press the red/UNAVAILABLE key (the key LED illuminates in green). 

1.  UNAVAILABLE key must be assigned in advance (See key 

Assignment).

2.  If an agent does not answer an ACD incoming call before a 

specific time (Initial: 10 sec.), the agent will become 
UNAVAILABLE automatically.

Work Unit Codes can be preset with the Work Unit Count key. When used, 
the appear in the MIS report. For example, 01 for claims 02 for sales, 03 for 
brochure. A maximum of 20 codes can be entered (set at installation).

1.  Press Work Unit key while ACD call.

This lights the LED in red. Pressing the key again turns off the 
LED and deletes code. The number of codes per call is not 
restricted (multiple count is allowed).

1.  The Work Unit Count key is effective only from an agent 

telephone and while the telephone is engaged in an ACD call.

2.  When the call is placed on hold, the LED remains on. It goes off 

if another telephone retrieves the call placed on hold. If the same