G4S Justice Services Canada Inc. PTX08 Manual De Usuario

 

UserManual.doc   26 

PHMU Landline not 
calling in (Overdue) 

1. Confirm serial numbers of equipment match serial numbers assigned in 

Monitoring System 

2. Verify power connected to working outlet, replace cords if necessary 

3. Confirm phone cord connected to working telephone outlet, replace cords if 

necessary 

4. Verify dial tone 

5. Confirm calls can be made to 800 numbers by dialing 1 (800) 589-6003 using 

a telephone on the line 

6. The PHMU will not work on a digital telephone system; try using an analog 

phone line, for example an office fax line.  

7. Attempt DIAL option under PHMU Calls in INFO Menu 

8. Use  another  PHMU 

PHMU Cellular not 
calling in (Overdue) 

1. Confirm serial numbers of equipment match serial numbers assigned in 

Monitoring System 

2. Verify power connected to working outlet, replace cords if necessary 

3. Attempt DIAL option under PHMU Calls in INFO Menu 

4. Use another PHMU 

Leave time violations  

1. Complete a "RANGE TEST" with the participant present to simulate where 

and what he/she was doing (See “Range Testing”). If enters and leaves occur 
only at night, review with the participant the possible causes of interference  

2. Relocate PHMU, verify appropriate range setting 

3. Use  another  PTX 

Range Testing Issues  If you have trouble range testing the radio frequency equipment, follow the steps 

below:  

1.  If signals are not received approximately every 10 seconds, it is likely that the 

PHMU should be relocated to a more suitable location in the home. Relocate 
the PHMU and retest the range.   

Tip: Sometimes this only requires moving the PHMU a few feet in one 
direction or another.  

2.  Verify that the range setting is appropriate for location. 

3.  If no signals were received after step 2, then replace the PTX and verify the 

range as outlined above.  

4.  If no signals were received after step 3, then replace the PHMU and verify the 

range as outlined above.