Microwave Radio Communications LLC PTX127T1CG Manual De Usuario

 Troubleshooting

4-8

PTX-PRO User and Technical Manual

 

Connection failed on 
[COM port name]

PTX-PRO system 
power is off.

Turn PTX-PRO  
system power on.

RS-232 cable is 
disconnected.

Connect cable.    
Ensure connectors  
are fully seated on 
both ends.

RS-232 cable is 
defective.

Replace cable.

Installed PTX-PRO   
hardware is 
defective.

Contact MRC 
Technical Support.

Querying [Setting] 
failed...

Problem with RS-
232 communication.

Try again.  If error 
still appears, turn off 
PTX-PRO system 
power, close the 
Configurator, then 
turn on PTX-PRO 
power and re-start 
Configurator.

RS-232 cable is 
disconnected.

Connect cable. Be 
sure connectors on 
both ends are fully 
seated.

RS-232 cable is 
defective.

Replace cable.

Installed PTX-PRO  
hardware is 
defective.

Contact MRC 
Technical Support.

 provides the most common operational problems with 

the Configurator and what to do if they occur.

Configuration File 
Corrupt

   OR

Unable to Open 
Configuration File

Unable to read data 
stored in file chosen.

Select a different 
configuration file.

File damaged.

Re-create 
configuration and 
save it with a 
different file name.

Problem with PC or 
its disk drive.

Contact your PC 
service provider.

Configurator 
won’t install on 
PC.

Previous version of 
MRC Radio  
Configurator already 
installed.

Uninstall previous 
version using the “Add/
Remove Programs” 
function in Microsoft 
Windows Control Panel.

PC does not meet 
System 
Requirements.

CD damaged. 

Contact MRC Technical 
Support.

Problem with PC or 
its disk drive.

Contact your PC service 
provider.