Seiko Epson Corporation AP002 Manual De Usuario

134

Chapter 12

Troubleshooting

Problem

Solution

HR sensor

The HR sensor is not 
working correctly.

Check that you are wearing the HR belt 
correctly (  

Check that the [HR Sensor] is set to On (  

).

Perform pairing with the device (  

).

If you cannot pair the device, replace the 
battery after resetting the HR sensor. To reset 
the HR sensor, turn the battery over so that the 
negative side is facing up and hold it in place 
for three seconds (  

).

Perform a system reset for the device (  

).

Check if the battery has run out. Replace the 
battery if it has run out (  

).

Communication

The device is not 
recognized correctly 
when it is connected to a 
computer.

Check the connection for the computer and 
the USB cable.
Clean the contact points on the device and 
the cradle (  

Perform a system reset (  

).

Web application

When communicating 
with a computer, an error 
screen is displayed and 
communication stops.

Do not move the device or the cradle during 
communication.
Also, avoid communicating data under 
environments where static electricity has been 
generated.
If an error occurs, reconnect the cradle to start 
communication again.

NR Uploader does not 
start even if the device is 
connected to the computer.

If you connect the device before installing NR 
Uploader, the computer may not recognize 
the device even after you have installed 
NR Uploader. If NR Uploader does not start, 
update the driver software (  

* If you cannot solve the problem even after trying the points above, contact our information center.