GenTran Webcam 5.1 Manual De Usuario

Gentran:Server for Windows User’s Guide

Gentran:Server for Windows – November 2005

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The Sterling Commerce Gentran:Server software is supported by trained product 
support personnel who are available to help you with product questions or 
concerns.

Note
Gentran:Server Customer Support does not support non-Sterling Commerce 
products (such as SQL Server and Oracle), but can assist you in configuring 
non-Sterling Commerce products to work with Gentran:Server.

For assistance, please refer to the Getting Started Guide to determine which 
support phone number you should use.

To help us provide prompt service, we ask that you do the following:

◗

Attempt to recreate any problem that you encounter and record the exact 
sequence of events. 

◗

When you call product support, you should be prepared to provide us with the 
information below.

Identification

Your company name, your name, telephone number 
and extension, and the case number (if the question 
refers to a previously reported issue)

System Configuration

The Gentran:Server version (and any service packs 
installed) and information about the primary 
Gentran system controller and all machines 
experiencing problems, including the Windows 
operating system version, amount of memory, 
available disk space, database version, Microsoft 
Data Access (MDAC) version, and Internet Explorer 
version

Also, please describe any recent changes in your 
hardware, software, or the configuration of your 
system.

System Data Store

Which machines contain folders in the system data 
store?

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