GenTran Webcam 5.1 Manual De Usuario

Gentran:Server for Windows – November 2005

Gentran:Server for Windows User’s Guide

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The Sterling Commerce Customer Support Web Site contains valuable 
information about getting support for Gentran:Server for Windows, including the 
following:

◗

Scope of support services

◗

Customer support policies

◗

Call prioritizing

◗

Customer support phone directory

◗

Creating new Support on Demand cases

◗

Checking the status of Support on Demand cases

◗

Adding information to Support on Demand cases

The Customer Support Web site is constantly updated and all Sterling Commerce 
customers have access to it. This web site also contains the most recent product 
updates and is a valuable source of product information.

Reference
Refer to the Getting Started Guide for information about how to access the 
Customer Support Web site.

The Customer Support Web site contains a documentation library, which contains 
the entire Gentran:Server for Windows documentation set. You can download the 
product manuals in PDF format from this library at any time.

Error Messages

Record the exact wording of any error messages you 
receive and the point in the software where the error 
occurred, as well as any log files.

Attempted Solutions

Record any steps that you took attempting to resolve 
the problem and note all the outcomes. Provide an 
estimate on how many times the problem occurred 
and whether it can be reproduced.