HP LaserJet 4345 Multifunction Printer Q3942A#ABH Prospecto

“As a result of partnering with HP, United
Stationers was able to eliminate personal
devices, standardize on MFP printers,
launch a fully managed copy center, and
develop and implement an output strategy
that perfectly fits our needs.”
David Haugh, Director of Strategic
Procurement, United Stationers

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United Stationers was revamping not just infrastructure,
however. It also was changing its corporate culture. For
example, workers accustomed to having their own
desktop printers would walk elsewhere to take output
from network printers. Employees used to pulling
supplies off the shelves with no tracking system in
place would live in a more controlled environment.  

“Two-thirds of the cost literally happens after you buy
the hardware, with consumables including toner and
paper. When we looked at HP, we said, not only is HP
coming in with the right hardware costs, but the per-
click charge really made HP stand out from a
total-cost-of- ownership standpoint.”
David Haugh, Director of Strategic Procurement, United
Stationers

To encourage employee buy-in to the new ways—and
to ensure the new infrastructure was optimally
designed—United Stationers involved all levels of the
company in planning. They surveyed employees about
their work output needs, device feature requirements
and preferred equipment locations. All this not only
gathered the data needed to design a worker-friendly
system, it also sent a message throughout the company
that United Stationers was serious about cutting costs.  

“The project created visibility throughout the company,
so that associates realized how we were taking out
cost—not just at one level, but across the
organization,” Haugh says.

Today, United Stationers enjoys what Haugh calls a
“sleek and efficient” new print environment that slashes
costs, improves efficiencies, generates positive

operational results and minimizes risk. Its two key
components are a fleet of HP laser printers and HP
Managed Print Services for “repro center” copying and
fleet management. 

Cutting costs per click
Throughout the company, United Stationers deployed
HP LaserJet 4345mfp, HP LaserJet 9050mfp and HP
Color LaserJet 4730mfp devices. These provide
everything from network printing to fax, scanning and
color. The output from these devices is faster and
sharper than anything the company had before,
Haugh says. What’s more, the pay-per-use service
model United Stationers chose has cut printing costs
approximately 30 percent.      

“Two-thirds of the cost literally happens after you buy
the hardware, with consumables including toner and
paper,” Haugh says. “When we looked at HP, we
said, not only is HP coming in with the right hardware
costs, but the per-click charge really made HP stand
out from a total-cost-of- ownership standpoint.” 

HP Managed Print Services not only deploys United
Stationers’ printer fleet efficiently, it also takes care of
all maintenance, repair and supplies management. In
addition, HP outsourcing staff run the company’s in-
house repro center, where larger print jobs are run,
three-hole punched, bound and ready to use within
hours. United Stationers meanwhile is free to
concentrate on its core business and assign print
management to HP. 

“It makes our jobs, whether we’re presenting to a
customer or to the board, easy and seamless—and at
a lower total cost,” Haugh says.