DISH Network HOME NETWORK Manual De Usuario

Connection status 
on Network Setup 
screen is Not 
Connected, or 
Error 789 is 
received when 
DISH Theater or 
New Releases is 
selected

1. On the home network, are there other DISH Network satellite receivers or personal 

computers connected?

a. If another receiver is connected to the home network, check to see if its connection 

status is Not Connected.

b.  If a computer is connected to the home network, check to see if the computer is able 

to access an external website (for example, www.dishnetwork.com).

2. Based on the results: 

a. If the other receiver also has a connection status of Not Connected, or the computer 

cannot access an external website, use the troubleshooting steps in Other receivers or 
computers are affected on page 15. 

b. If only this receiver is affected, use the troubleshooting steps in Only one receiver is 

affected on page 14.

Only one receiver 
is affected:
Not Connected 
status on Network 
Setup screen or 
Error 789

1. Go to the Network Setup screen on the satellite receiver by pressing 

MENU

 on the DISH 

Network remote control, selecting 

, 

, 

, then 

. Select 

. If the IP address still shows all 0s or a 

connection status other than Connected Online displays, continue to step 2.

: Currently, the receiver will only function with IP addresses assigned by DHCP 

(Dynamic Host Control Protocol). It will not function with static IP addresses.

2. If you’ve installed a HomePlug-to-Ethernet adapter to connect the receiver, refer to the 

HomePlug Troubleshooting section on page 16.

3. Try unplugging the Ethernet cable from the receiver’s 

port and then plugging it 

back in. Verify the cable “clicks” into the 

port.

4. Check the lights on the receiver’s 

port.

- A green light indicates the 

port is enabled and connected to an active port 

on the router/switch. If the green light is not lit, the Ethernet cable connecting the 
receiver to the router/switch may be disconnected or damaged, or the 

port 

on the router or satellite receiver may not be functioning correctly. 

- A flashing yellow light indicates the port is receiving data over the connected Ethernet 

cable. If the yellow light does not flash, the Ethernet cable connecting the receiver to 
the router/switch may be disconnected or damaged, or the 

port on the router 

or satellite receiver may not be functioning correctly.

5. Reset the satellite receiver by pressing and holding the 

POWER

 button on the front panel 

for five seconds.

6. At the router/switch, ensure the receiver’s Ethernet cable is connected to a working 

port on the router/switch. Check the lights on the router or switch’s 

 

port as indicated in step 4.

7. Try connecting the receiver’s Ethernet cable to a different 

port on the router/ 

switch.

8. If there is a reset button on the router/switch, try resetting the router/switch. If the router/

switch does not have a reset button, unplug it for 15 seconds, then plug it back in. After 
resetting the router/switch, use the instructions in step 1 to reset the receiver’s IP address.

9. Refer to the router’s (or switch’s) user guide for additional troubleshooting or refer to the 

router’s (or switch’s) manufacturer.