Blue Coat Systems SG Appliance Manual De Usuario

46

This chapter discusses the following topics:

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 on page 46 (This includes taking 

snapshots of the system.)

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If the SG appliance does not appear to work correctly and you are unable to diagnose the 
problem, contact Blue Coat Technical Support. 

Diagnostic Reporting (Service Information)

The service information options allow you to send service information to Blue Coat using 
either the Management Console or the CLI. You can select the information to send, send 
the information, view the status of current transactions, and cancel current transactions. 
You can also send service information automatically in case of a crash.

Enabling automatic service information allows you to enable the transfer of relevant 
service information automatically whenever a crash occurs. This saves you from initiating 
the transfer, and increases the amount of service information that Blue Coat can use to 
solve the problem. The core image, system configuration, and event log are system-use 
statistics that are sent for analysis. If a packet capture exists, it is also sent. 

The auto-send feature requires that a valid Service Request is entered. If you do not have a 
Service Request open you must first contact Blue Coat Technical Support.

1.

Select 

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2.

To send core image service information to Blue Coat automatically, select 

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A core image and packet capture can contain sensitive information—for 

example, parts of an HTTP request or response. The transfer to Blue Coat is encrypted, 
and therefore secure; however, if you do not want potentially sensitive information to 
be sent to Blue Coat automatically, do not enable the automatic service information 
feature.