IBM 4365 Manual De Usuario
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
mouse
or
pointing
device
does
not
work.
1.
If
the
server
is
attached
to
a
KVM
switch,
bypass
the
KVM
switch
to
eliminate
it
as
a
possible
cause
of
the
problem:
connect
the
mouse
or
pointing-device
cable
directly
to
the
correct
connector
on
the
rear
of
the
server.
2.
Make
sure
that:
v
The
mouse
or
pointing-device
cable
is
securely
connected
and
the
keyboard
and
mouse
cables
are
not
reversed.
v
The
mouse
device
drivers
are
installed
correctly.
v
The
mouse
is
enabled
in
the
Configuration/Setup
Utility
program.
3.
Reseat
the
mouse
or
pointing
device
cable.
4.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Mouse
or
pointing
device
b.
(Trained
service
technician
only)
System
board
Memory
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
amount
of
system
memory
that
is
displayed
is
less
than
the
amount
of
installed
physical
memory.
1.
Make
sure
that:
v
No
error
LEDs
are
lit
on
the
operator
information
panel.
v
The
memory
modules
are
seated
correctly.
v
You
have
installed
the
correct
type
of
memory
(see
v
All
banks
of
memory
are
enabled.
The
server
might
have
automatically
disabled
a
memory
bank
when
it
detected
a
problem.
2.
Check
the
POST
error
log
for
error
message
289
(see
if
a
DIMM
was
disabled
by
a
system-management
interrupt
(SMI),
replace
the
DIMM.
3.
Run
memory
diagnostics
(see
“Running
the
diagnostic
programs”
in
the
Problem
Determination
and
Service
Guide).
4.
Add
one
pair
of
DIMMs
at
a
time,
making
sure
that
the
DIMMs
in
each
pair
match.
5.
Reseat
the
DIMMs.
6.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
DIMMs
b.
(Trained
service
technician
only)
System
board
40
IBM
System
x3250
Types
4364
and
4365:
Installation
Guide