Cisco Systems MeetingPlace Video Integration Manual De Usuario
6-7
Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
OL-6280-01
Chapter 6 Troubleshooting
Problems During a Video Conference
Problem
(For load-balancing configurations only) The voice and web conferences are up and running but
the video conference is unavailable.
Solution
The Cisco MeetingPlace web-conferencing server on which
Cisco MeetingPlace Video Integration is installed may have been down or unavailable at the start of a
conference. If this happens, the meeting rolls to a server on which Cisco MeetingPlace Video Integration
is not installed, and video conferencing is not possible for this conference. See
conference. If this happens, the meeting rolls to a server on which Cisco MeetingPlace Video Integration
is not installed, and video conferencing is not possible for this conference. See
.
Problem
Error message when dialing out to a video endpoint: Error:[513] A video call is already in
progress. Please wait for the call to complete.
Solution
The E.164 number that the user has specified in the Connect dialog box is associated with an
endpoint that is already participating in the video conference, or is currently being called.
Problem
User trying to dial in to a conference hears a message that the call has been rejected.
Solution
The video conference is not in session, or resources are not available to accommodate the
participant.
Problem
The option to join the video conference is not available from within the web conference.
Solution
In a DMZ or load-balancing configuration, if the conference is held on a server that
Cisco MeetingPlace Video Integration is not installed on, video conferencing is not available for that
conference.
conference.
Problem
No video-conferencing ports are available, but ports should be available.
Solution
•
Make sure SCCP services are not using ports you expect to be available to Cisco MeetingPlace.
SCCP and H.323 share the resources on the Cisco IPVC MCU.
SCCP and H.323 share the resources on the Cisco IPVC MCU.
•
using the calculations in
.
Problems During a Video Conference
Problem
Video participants can hear audio participants, but audio participants cannot hear video
participants.
Solution
Make sure the audio codec priority settings on the Cisco IPVC MCU are consistent with the
settings on the Cisco MeetingPlace audio server.
Problem
The video image is transmitted, but no audio is transmitted.
Solution
•
Make sure the video endpoint is not muted at the endpoint.
Problem
The audio channel from the video endpoint is transmitted, but no video image is transmitted.
Solution
•
The conference may be set to a bandwidth that the endpoint does not support.
•
The endpoint may not support the video format (codec) being used.