Crestron electronic TPS-12G-QM Manual De Usuario

Crestron TPS-12G/15G/17G-QM Isys

®

 G-Series Touchpanels

The following table provides corrective action for possible trouble situations. If 
further assistance is required, please contact a Crestron customer service 
representative. 

TPS-12G/15G/17G-QM 
is not receiving power. 

Verify power to unit. Use 
only Crestron power 
supplies for Crestron 
equipment. 

Incorrect cable 
connections. 

Follow connection 
procedures in this guide 
and inspect connector 
pins. 

Incorrect 
firmware/software. 

Update firmware/software 
versions as per those 
listed in the 
“Specifications” section. 

Touchpanel is 
incorrectly calibrated. 

Enter “SETUP MODE” 
and recalibrate. 

Touchpanel is not 
communicating with the 
network. 

Use Toolbox to poll the 
network. Verify network 
connection to the 
touchpanel. 

TPS-12G/15G/17G-QM 
does not function. 

Brightness is set too 
low. 

Adjust touchpanel 
brightness. Refer to 
“Setup Menu” which 
starts on page 25. 

Incorrect network 
wiring. 

Touch the screen to 
remove the message and 
verify correct wiring to all 
connectors. 

Touchpanel Cresnet ID 
is not set to match the 
Net ID in the SIMPL 
program. 

Use Crestron Toolbox to 
poll the network. Verify 
the Cresnet ID for the 
touchpanel is properly set 
to match the Net ID in the 
SIMPL program. 

Touchpanel Cresnet ID 
is not unique; two or 
more units share the 
same ID. 

Use Crestron Toolbox to 
poll the network and 
verify that each ID is used 
only once. 

Touchpanel is not 
responding. 

ICMP is disabled. 

Enable ICMP by typing 
ICMP ON at the 
command prompt in the 
Toolbox Text Console. 

•  59