Samsung CLX-6240FX Manual De Usuario

Troubleshooting_ 83

The machine is not 
receiving power.

Check the power cord 
connections. Check the 
power switch and the power 
source.

The machine is not 
selected as the 
default printer.

Select Samsung CLX-6200 
Series or CLX-6240 Series 
as your default printer in your 
Windows.

•

Check the machine for the following:

•

The front cover is not closed. Close the cover.

•

Paper is jammed. Clear the paper jam. See page 
73.

•

No paper is loaded. Load paper. See page 36.

•

The toner cartridge is not installed. Install the 
toner cartridge.

•

If a system error occurs, contact your service 
representative.

The connection 
cable between the 
computer and the 
machine is not 
connected properly.

Disconnect the printer cable 
and reconnect it.

The connection 
cable between the 
computer and the 
machine is 
defective.

If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.

The port setting is 
incorrect.

Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.

The machine may 
be configured 
incorrectly. 

Check the printer properties 
to ensure that all of the print 
settings are correct. 

The printer driver 
may be incorrectly 
installed.

Repair the printer software. 
See the Software section.

The machine is 
malfunctioning.

Check the display message 
on the control panel to see if 
the machine is indicating a 
system error.

The document size 
is so big that the 
hard disk space of 
the computer is not 
enough to access 
the print job.

Get more hard disk space 
and print the document 
again.

The paper source 
selection in the 
printer properties 
may be incorrect.

For many software 
applications, the paper 
source selection is found 
under the Thin Paper tab 
within the printer properties. 
Select the correct paper 
source. See the printer driver 
help screen.

The job may be very 
complex.

Reduce the complexity of the 
page or try adjusting the print 
quality settings.

The page orientation 
setting may be 
incorrect.

Change the page orientation 
in your application. See the 
printer driver help screen.

The paper size and 
the paper size 
settings do not 
match.

Ensure that the paper size in 
the printer driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
size in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.

The printer cable is 
loose or defective.

Disconnect the printer cable 
and reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
machine to another computer 
and try a print job that you 
know works. Finally, try a 
new printer cable.

The wrong printer 
driver was selected.

Check the application’s 
printer selection menu to 
ensure that your machine is 
selected.

The software 
application is 
malfunctioning.

Try printing a job from 
another application.

The operating 
system is 
malfunctioning.

Exit Windows and reboot the 
computer. Turn the machine 
off and then back on again.

The toner cartridge 
is defective or out of 
toner.

Redistribute the toner, if 
necessary. See page 65.
If necessary, replace the 
toner cartridge.

The file may have 
blank pages.

Check the file to ensure that 
it does not contain blank 
pages.

Some parts, such as 
the controller or the 
board, may be 
defective.

Contact a service 
representative.

Incompatibility 
between the PDF 
file and the Acrobat 
products.

Printing the PDF file as an 
image may solve this 
problem. Turn on Print As 
Image from the Acrobat 
printing options.

It will take longer to 
print when you print a 
PDF file as an image.

The resolution of the 
photo is very low. 

Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced.