Libro blancoTabla de contenidosIntroduction6Product Overview72.1 Deployment Models82.1.1 Small and Medium Enterprises82.1.2 Large Enterprises92.1.3 Managed Service Providers9Pre-Installation Tasks113.1 Preparing Devices to be Monitored By Operations Manager113.1.1 Cisco IOS Devices123.1.2 Cisco Catalyst Devices133.1.3 Media Convergence Servers153.1.4 SNMP Management of IP Contact Center163.1.5 Cisco CallManager183.1.6 Cisco CallManager Express and SRST203.1.7 Cisco Unity203.1.8 Cisco Unity Express203.2 Preparing the Server for Operations Manager213.2.1 Operating System213.2.2 Hostname223.2.3 Client PC Macromedia Flash223.2.4 Verify Locale Settings223.2.5 DNS Settings223.2.6 Verify Open Database Connectivity (ODBC) Driver Manager233.2.7 Enabling/Installing Windows SNMP Service233.2.8 Browser Version and Flash Plug-in243.2.9 Device Connectivity243.2.10 Terminal Server Services243.2.11 Antivirus and Platform Agents243.2.12 System Capacity243.2.13 Server Sizing253.3 Preparing the Network263.3.1 Register Devices and Interfaces in DNS263.3.2 Configuring Cisco CallManager Security Certificates273.3.3 Check Routing and Firewalls293.3.4 Network Address Translation (NAT)293.3.5 Network Time Protocol293.3.6 Port Availability30Operations Manager Installation32Preinstallation Checks32Installation procedures33Licensing and Registration of the Software33Uninstallation33Initial Configuration345.1 Security and Users345.2 IP Address or Hostname Changes345.3 Network Discovery and Device Management345.3.1 Network Discovery Options355.3.2 Device Import Options385.3.3 Device Discovery Process395.4 Diagnostic Tests415.4.1 Synthetic Tests415.4.2 Synthetic Test Descriptions and Expected Results415.4.3 How Many Simulated IP Phones Do I Need?435.4.4 Node-to-Node Tests455.5 Notification Services455.5.1 CISCO-EPM-NOTIFICATION-MIB465.6 Performance and Capacity Monitoring485.6.1 Enabling Or Disabling Monitoring495.6.2 Polling and Thresholds495.6.3 Trap Receiving and Forwarding495.6.4 SRST Monitoring49Cisco Unified Communications Service Monitor51Best Practices577.1 Disabling Hyperthreading577.2 Server Maintenance577.3 Cold Standby/Redundant Deployments577.3.1 Preparing for Redundancy577.3.2 Setting up redundancy587.3.3 Setting up the Active OM server587.3.4 Continuous data sync up627.3.5 Setting up passive redundant server657.4 Operations Manager for MSP Environments657.4.1 ACS Integration for Securing Access to Devices657.5 LMS Integration827.6 Cisco Unified Communications Service Monitor Integration837.6.1 Determine a Quality of Voice Baseline for Your Network837.6.2 Cisco 1040 Sensor in Sampling Mode847.6.3 Cisco 1040 Sensor in a Branch Office857.6.4 Span Port Limitations857.7 Identifying CPU-Intensive Operations857.7.1 Boot Up867.7.2 Device Management Operations867.7.3 High Event Throughput Conditions877.7.4 Simultaneous Operations by Multiple Users88Troubleshooting Tips89Troubleshooting Notes89Common Issues89Frequently Asked Questions106Appendix109Useful URLs110Operations Manager Cisco.com URLs110Miercom Review of Operations Manager and Service Monitor110CEC URLs110VTG110NMTG110VoD—Operations Manager110Access to Operations Manager Software for Demonstration111Training Resources for Operations Manager111Software Downloads111Tamaño: 2 MBPáginas: 112Language: EnglishManuales abiertas
