Mackie PORTABLE RECORDING PREAMP Manuel D’Utilisation

ONYX S

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•  In Tracktion, be sure the correct inputs are selected 

and the tracks are armed.

•  Restart your Onyx Satellite and computer.

•  Reinstall the drivers from the CD (PC only).

•  Increase the buffer size. This can be done in the 

Onyx Satellite Control Panel or in your DAW ap-
plication.

Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products 
living outside the United States can be obtained through 
local dealers or distributors.

If your Onyx Satellite needs service, follow these in-
structions:

1.  Review the preceding troubleshooting suggestions. 

Please.

2.  Call Tech Support at 1-800-898-3211, 7 am to 5 pm 

PST, to explain the problem and obtain a Service 
Request Number. Have your Onyx Satellite’s serial 
number ready.  
You must have a Service Request Number before 
you can obtain factory-authorized service.

3.  Keep this owner’s manual and the detachable DC 

power supply. We don’t need them to repair the 
Onyx Satellite.

4.  Pack the Onyx Satellite in its original package, 

including endcaps and box. This is 

PORTANT. When you call for the Service Request 
Number, please let Tech Support know if you need 
new packaging. Mackie is not responsible for any 
damage that occurs due to non-factory packaging.

5.  Include a legible note stating your name, shipping 

address (no P.O. boxes), daytime phone number, 
Service Request Number, and a detailed description 
of the problem, including how we can duplicate it.

6.  Write the Service Request Number in 

BIG PRINT on 

top of the box. Units sent without the Service Request 
Number will be refused.

7.  Tech Support will tell you where to ship the Onyx 

Satellite for repair. We suggest insurance for all 
forms of cartage.

8.  You will need to contact the authorized service 

center for their latest turn-around times. The Onyx 
Satellite must be packaged in its original packing 
box, and must have the Service Request Number on 
the box. Once it’s repaired, the authorized service 
center will ship it back, pre-paid (if it was a war-
ranty repair).

 

Note: Under the terms of the warranty, you must 

ship or drop-off the unit to an authorized service 
center. The return ground shipment is covered for 
those units deemed by us to be under warranty.

 

Note: You must have a sales receipt from an Autho-

rized Mackie Dealer to qualify for a warranty repair.

R

or you can reach a technical support representative  

Monday through Friday