Mackie PORTABLE RECORDING PREAMP Manuel D’Utilisation

Owner’

s Manual

•  Is the signal source turned up? Make sure the signal 

level from the selected input source is high enough 
to light up some of the INPUT meter [2] LEDs for 
that channel.

•  If the pod is docked to the base station, make sure 

the Input Select switches [16-19] are in the right 
position.

•  If the Instrument Input [17] is selected, make sure 

the Instrument button [3] is pushed in on the pod.

•  Try the same source signal in the other channel, set 

up exactly like the suspect channel.

•  If another output is working correctly, try switching 

the output connections between the working output 
and the suspect output. If the working output stops 
working, it could be a bad cable or the device to 
which it is connected.

•  Is the input connector plugged completely into the 

jack?

•  Is it loud and distorted? Make sure the input GAIN 

control [1] for the channel is set correctly. Reduce 
the signal level on the input source if possible.

•  If possible, listen to the signal with headphones 

plugged into the input source device. If it sounds 
bad there, it’s not the Onyx causing the problem.

•  Turn down each channel, one by one. If the noise 

disappears, it’s coming from whatever is plugged 
into that channel.

•  Check the signal cables between the input sources 

and the Onyx. Disconnect them one by one. When 
the noise goes away, you’ll know which input source 
is causing the problem.

•  Confirm that the Onyx Satellite is receiving mic 

or line-level input signals (the meters [2] should 
indicate signal is present).

•  Make sure the correct driver is selected in the DAW. 

In Tracktion, this is selected in the Settings tab 
under Audio.

•  If the Onyx Satellite seems to be working fine and 

you are using Tracktion, click Restart Device in the 
Settings tab under Audio. Other DAW applications 
may have a similar button.

Details concerning Warranty Service are spelled out in 
the Warranty section on page 35.

If you think your Onyx Satellite has a problem, please do 
everything you can to confirm it before calling for service. 
Review the following Troubleshooting section. Visit the 
Support page on our website (www.mackie.com) and 
check out the FAQs and the users forums for help.

These may sound obvious to you, but here are some 
things you can check. Read on.

•  If you are using the FireWire connection to power 

the Onyx Satellite, make sure it is a six-pin connec-
tor (the smaller 4-pin connectors do not provide 
power).

•  If you are using the AC adapter, make sure the 

power cord is securely seated in the POWER socket 
[14/38] in the pod or the base station, and plugged 
all the way into the AC outlet.

•  Make sure the AC outlet is live (check with a tester 

or lamp).

•  Is the POWER [28] switch on? Make sure the 

POWER switch on the front panel of the base sta-
tion is in the ON position (up). 
Note: If you are using the pod by itself, it does not 
have a power switch and is powered up whenever 
the FireWire or the AC adapter connection is made.

•  Is the POWER LED on the pod illuminated? If not, 

make sure the AC outlet is live (when using the AC 
adapter) or the FireWire connection is good. Try 
using another FireWire connection, if available.

•  If there are no LEDs illuminated on the front panel, 

and you are certain that the AC outlet is live (if 
using the AC adapter) or the FireWire connection is 
good, it will be necessary to have your Onyx Satellite 
serviced. There are no user serviceable parts inside. 
Refer to “Repair” at the end of this section to find out 
how to proceed.

•  Is the input GAIN control [1] for the channel 

turned up?