Ricoh MP 2500 Manuel D’Utilisation

Troubleshooting When Using the DDST Unit

82

This section describes causes and remedies when scan results are not as expected.

The scanned image is dirty.

The exposure glass, scanning 
glass, exposure glass cover, or 
ARDF is dirty.

Clean these parts. See p.113 
“Maintaining Your Machine”.

The image is distorted or out 
of position.

The original was moved dur-
ing scanning.

Do not move the original dur-
ing scanning.

The image is distorted or out 
of position.

The original was not pressed 
flat against the exposure glass.

Make sure that the original is 
pressed flat against the expo-
sure glass.

The scanned image is upside 
down.

The original was placed up-
side down. 

Place the original in the cor-
rect orientation. See “Placing 
Originals”, Printer/Scanner 
Reference.

No image results from scanning. The original was placed with 

the front and back reversed.

When the original is placed 
directly on the exposure glass, 
the side to be scanned must 
face down. When the original 
is fed via the ARDF, the side to 
be scanned must face up. See 
“Placing Originals”, Print-
er/Scanner Reference.

The scanned image contains 
white spaces.

If you scan originals using 
functions other than the net-
work TWAIN scanner func-
tion, certain paper size and 
resolution settings may pro-
duce scanned images that are 
larger than the specified size 
because of margins being add-
ed to the sides.

Scanning at a higher resolu-
tion may reduce the margins.