DELL C3765dnf Mode D'Emploi

Troubleshooting Guide

If an option does not operate correctly following installation or stops working:

• Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the 

printer, and check the connection between the option and the printer.

• Print the system settings report to see if the option is listed in the Installed Options list. If the option is not listed, 

re-install it. See "Report / List."

• Ensure the option is selected in the printer driver you are using.

The following table lists printer's option and corrective action for related problem. If the suggested corrective action 

does not correct the problem, call customer service.

Digital Signature cannot be selected 

with the IPsec setting.

The certificate cannot be associated. Either the certificate has not been imported or the 

certificate has not been associated for use with 

Digital Signature of IPsec. Refer to "Setting the 

set a certificate of IPsec.

550-sheet feeder

• Ensure the 550-sheet feeder is correctly installed on the printer. Re-install the 

feeder. See "Removing the Optional 550-Sheet Feeder" and "Installing the 

• Ensure the print media is loaded correctly. See "Loading Print Media in Tray1 and 

the Optional 550-Sheet Feeder" for more information.

Memory module

• Ensure the memory module is securely connected to the memory connector.

Hard disk

• Ensure the hard disk is securely inserted to the correct slot.

Wireless adapter

• Ensure the wireless adapter is securely inserted to the correct slot.

Unable to retrieve the Address Book data 

from the printer on the Address Book Editor.

Check that the USB or Ethernet cable is connected properly.
Ensure that the printer is turned on.
Ensure that the scanner driver is installed on your computer. (The Address Book 

Editor retrieves the Address Book data via the scanner driver when the printer is 

connected using a USB cable.)

The TWAIN driver cannot connect to the 

printer.

Check that the USB or Ethernet cable is connected properly.
If using the network connection, check that IP address of the printer is set 

correctly. To check the IP address, see "Scanning Using the TWAIN Driver."
Check whether the printer is turned on. If the printer is turned on, reboot it by 

turning off the printer and then on again.
If a scan application is running, close the application once, restart the application, 

and then try scanning again.

The scanner driver has not been registered 

on your computer and cannot be accessed 

from ScanButton Manager. 

Install the scanner driver. If the scanner driver is installed, uninstall it and then re-

install it again. After the installation of the scanner driver is completed, re-install 

the ScanButton Manager.