DoubleSight Displays DS-15xx Manuel D’Utilisation

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    User’s Manual 
36 
Troubleshooting & Support 
CABLE NOT 
CONNECTED 
The VGA cable is not connected to the computer. 
- Check that VGA cable is connected to the 
computer tightly. 
Troubleshooting Checklist 
Symptom 
Check Items 
Computer has only 
one VGA port 
- You need to install an additional graphics card to 
enable a dual monitor configuration.  Check our 
website at 
www.doublesight.com/support
 for 
recommendations and requirements of selected 
graphics cards. 
- If available, consult your computer administrator 
or supplier for assistance in selecting and 
installing an additional graphics card. 
No picture; POWER 
LED Indicator is not 
lit  
 
- Check that the monitor power switch is turned on. 
- Check that the power adapter is properly 
connected to the monitor. 
- Check that the power cord is properly connected 
to the power adapter. 
- Check that the power cord is properly connected 
to the power outlet. 
- Check that there is electrical power coming from 
the power outlet.  Use another device to check for 
power. 
No picture; The 
POWER LED 
Indicator is green 
and the SELECT 
LED Indicator is 
amber 
- Ensure that the computer is not in a power saving 
mode. (Move the mouse or press a key on the 
keyboard to wake up the computer.) 
- Check that your computer is ON. 
- Check that the video signal cable is properly 
connected.