GE 23954 Manuel D’Utilisation

When experiencing difficulties in the network access to the card follow the flowchart below to identify 
the root-cause of the problem and implement proper corrective actions. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
(*) If the adapter and the relevant network node belong to different subnets check the gateway settings. 
 

Y

Y

N

Network I/f OK

Check LAN LED

LED OFF ?

Verify connection to 

the network

Y

N

OK

Y

N

Ping card from a 

network PC

Ping OK ?

Y

Ping network node

from adapter

Ping OK ?

Verify TCP/IP settings

(*)

N

Verify if required 

service is running

Service running ?

N

Verify user 

credentials 

and rights (**)

Request admin to 

enable / start the 

required service

Credentials / 

service OK ?

Restart Card 

N

Y

Request admin 

to amend user 

configuration

Problem Fixed  ?

Y

N

OK

Contact support

Y

Y

N

Network I/f OK

Check LAN LED

LED OFF ?

Verify connection to 

the network

Y

N

OK

Y

N

Ping card from a 

network PC

Ping OK ?

Y

Ping network node

from adapter

Ping OK ?

Verify TCP/IP settings

(*)

N

Verify if required 

service is running

Service running ?

N

Verify user 

credentials 

and rights (**)

Request admin to 

enable / start the 

required service

Credentials / 

service OK ?

Restart Card 

N

Y

Request admin 

to amend user 

configuration

Problem Fixed  ?

Y

N

OK

Contact support

 

(**) Credentials are not limited to username and password, but – for example – also include SNMP 
community name, port, etc. Also, make sure the relevant user configuration allows access to the 
adapter using the selected interface. 
 
Should you consider contacting your support interface for addressing network connection issues pls. 
attach a of log the network communication (i.e. capture network traffic with a network protocol 
analyser). 
 

Modifications reserved 

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OPM_CNT_SNM_BAS_CRD_1GB_V012.doc 

Operating Manual SNMP/Web Adapter