GE 23954 Manuel D’Utilisation
10.6 TROUBLESHOOTING E-MAIL NOTIFICATION (SMTP)
When e-mail notification via SMTP is configured and enabled, the SNMP/Web adapter will notify the
selected recipients upon UPS alarm activation / deactivation. If problems are experienced with this
functionality, follow the flowchart below to identify the root-cause of the problem and implement
proper corrective actions.
Please note that proper configuration of the SNMP/Web adapter and the SMTP server set-up and
configuration are responsibility of the user. This section aims to give basic troubleshooting guidance.
For details on SMTP protocol refer to RFC 821, RFC 1123 and RFC 2821.
selected recipients upon UPS alarm activation / deactivation. If problems are experienced with this
functionality, follow the flowchart below to identify the root-cause of the problem and implement
proper corrective actions.
Please note that proper configuration of the SNMP/Web adapter and the SMTP server set-up and
configuration are responsibility of the user. This section aims to give basic troubleshooting guidance.
For details on SMTP protocol refer to RFC 821, RFC 1123 and RFC 2821.
N
N
E-mail notification
E-mail OK
Check SMTP server operation
telnet my.smtp.server smtp
Server OK ?
Resolve SMTP
server issues
Y
N
OK
Y
N
Ping SMTP server
from the adapter
from the adapter
Ping OK ?
Y
Send test e-mail
GEDE>sendemail test
Email OK ?
Verify TCP/IP settings
(*)
Y
Check adapter /
SNMP server
configuration (**)
OK
N
N
E-mail notification
E-mail OK
Check SMTP server operation
telnet my.smtp.server smtp
Server OK ?
Resolve SMTP
server issues
Y
N
OK
Y
N
Ping SMTP server
from the adapter
from the adapter
Ping OK ?
Y
Send test e-mail
GEDE>sendemail test
Email OK ?
Verify TCP/IP settings
(*)
Y
Check adapter /
SNMP server
configuration (**)
OK
(*)If the adapter and the SMTP server belong to different subnets check the gateway settings.
(**) Particularly:
• If the SMTP server supports logging, enable the log functionality. Server error messages may
give useful hints on the nature of the problem
• Check the SNMP/Web adapter hostname (must be a valid domain name), SMTP sender-name
and e-mail recipient (both must be valid e-mail addresses)
• If the SMTP server requires authentication, verify the account settings on the SNMP/Web
adapter.
With reference to Authentication, the embedded e-mail client only supports the CRAM-MD5 and LOGIN
mechanisms. Make sure the e-mail server supports at least one of these mechanisms.
Modifications reserved
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OPM_CNT_SNM_BAS_CRD_1GB_V012.doc
Operating Manual SNMP/Web Adapter