ZyXEL Communications 650 Series Manuel D’Utilisation

Prestige 650 Series User’s Guide 

Troubleshooting  

A-3 

2 

Make sure you are using the correct IP address of the Prestige. Check the IP address of the 
Prestige. 

3 

Ping the Prestige from your computer. 

If you cannot ping the Prestige, check the IP addresses of the Prestige and your computer. Make 
sure your computer is set to get a dynamic IP address; or if you want to use a static IP address on 
your computer, make sure that it is on the same subnet as the Prestige.  

4 

Make sure you entered the correct password. The default password is “1234”. 

If you have forgot your username or password, refer to Section A.5. 

5 

If these steps fail to correct the problem, contact the distributor. 

I cannot access the web configurator. 

1 

Make sure you are using the correct IP address of the Prestige. Check the IP address of the 
Prestige. 

2 

Make sure that there is not an SMT console session running. 

3 

Check that you have enabled web service access. If you have configured a secured client IP 
address, your computer’s IP address must match it. Refer to the chapter on remote management 
for details. 

4 

For WAN access, you must configure remote management to allow server access from the Wan (or 
all). 

5 

Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN access. 

6 

If you changed the Prestige’s LAN IP address, then enter the new one as the URL. 

7 

Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web service. 

8 See 

also