ZyXEL Communications 650 Series Manuel D’Utilisation

Prestige 650 Series User’s Guide 

A-6  

Troubleshooting 

2 

If the DSL LED is off, refer to Section A.1.3. 

3 

Verify your WAN settings. Refer to the WAN Setup chapter (web configurator) or the Internet 
Access chapter (SMT). 

4 

Make sure you entered the correct user name and password. 

5 

For wireless stations, check that both the Prestige and wireless station(s) are using the same 
ESSID, channel and WEP keys (if WEP encryption is activated). 

6 

(In Germany) Make sure you have a UR-2 line. Contact your local telephone company for more 
information. 

Internet connection disconnects. 

1 

Check the schedule rules. Refer to the Call Scheduling chapter (SMT). 

2 

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the WAN 
chapter (web configurator) or the Remote Node Configuration chapter (SMT). 

3 Contact 

your 

ISP. 

I cannot remotely manage the Prestige from the LAN or WAN. 

1 

Refer to the Remote Management Limitations section in the Firmware and Configuration File 
Management chapter (SMT) for scenarios when remote management may not be possible. 

2 

Use the Prestige’s WAN IP address when configuring from the WAN.  

Use the Prestige’s LAN IP address when configuring from the LAN. 

3 Refer 

to 

Section A.6 for instructions on checking your LAN connection. 

Refer to Section A.7 for instructions on checking your WAN connection. 

4 

See also the Section A.4.