IBM 51 Manuel D’Utilisation
Tivoli
software
training
For
Tivoli
software
training
information,
refer
to
the
IBM
Tivoli
Education
Web
site:
Support
information
If
you
have
a
problem
with
your
IBM
software,
you
want
to
resolve
it
quickly.
IBM
provides
the
following
ways
for
you
to
obtain
the
support
you
need:
v
Searching
knowledge
bases:
You
can
search
across
a
large
collection
of
known
problems
and
workarounds,
Technotes,
and
other
information.
v
Obtaining
fixes:
You
can
locate
the
latest
fixes
that
are
already
available
for
your
product.
v
Contacting
IBM
Software
Support:
If
you
still
cannot
solve
your
problem,
and
you
need
to
work
with
someone
from
IBM,
you
can
use
a
variety
of
ways
to
contact
IBM
Software
Support.
For
more
information
about
these
three
ways
of
resolving
problems,
see
Conventions
used
in
this
book
This
reference
uses
several
conventions
for
special
terms
and
actions
and
for
operating
system-dependent
commands
and
paths.
Typeface
conventions
The
following
typeface
conventions
are
used
in
this
reference:
Bold
Lowercase
commands
or
mixed
case
commands
that
are
difficult
to
distinguish
from
surrounding
text,
graphical
user
interface
(GUI)
controls
such
as
names
of
fields,
icons,
or
menu
choices,
keywords,
parameters,
options,
names
of
Java
™
classes,
and
objects
are
in
bold
.
Italic
Variables,
titles
of
publications,
and
special
words
or
phrases
that
are
emphasized
are
in
italic.
Italics
also
indicate
names
for
which
you
must
substitute
the
appropriate
values
for
your
system.
Monospace
Code
examples,
command
lines,
screen
output,
file
and
directory
names
that
are
difficult
to
distinguish
from
surrounding
text,
system
messages,
text
that
the
user
must
type,
and
values
for
arguments
or
command
options
are
in
monospace
.
x
Tivoli
Intelligent
Orchestrator
Problem
Determination
and
Troubleshooting
Guide