IBM 24R9718 IB Manuel D’Utilisation

To obtain warranty service contact IBM or your IBM reseller. In Canada or the United States, call
1-800-IBM-SERV (426-7378). In the EU countries, see the telephone numbers in

Table iii-1

Phone numbers are subject to change without notice.

NOTE: IBM and Topspin are both available for more information. For support, contact IBM before
Topspin.

Before You Call

•

(Linux only; leave blank for Windows) Enter the rpm -qa | grep topspin command at your host to
view your RPMs, then provide this output.

•

Provide all relevant messages from system and console logs.

•

Provide the output from the show running-status all command.

•

Provide the firmware version of the host. For a Linux host, refer to

step a

; for a Windows host, refer

step b

For Linux hosts, enter the /usr/local/topspin/sbin/tvflash -i command to view the firmware
version. In the example that follows, the image is v3.01.0000 build 2.0.0.491.

Example

b. For Windows hosts, perform the following steps:

1. Log in to your Windows host.
2: Click Start > Programs > Topspin IB SDK > Utilities. The Utilities window opens and

displays a list of utilities.

3: Enter tvflash -i command to display the firmware version.

Table iii-1: EU Country Telephone List

Austria -- 43-1-24592-5901

Italy -- 39-02-482-9202

Belgium -- 02-718-4339

Luxembourg -- 352-360385-1

Denmark -- 4520-8200

Netherlands -- 020-514-5770

Finland -- 358-9-4591

Portugal -- 351-21-7915-147

France -- 0238-557-450

Spain -- 34-91-662-4916

Germany -- 07032-15-4920

Sweden -- 46-8-477-4420

Greece -- 30-210-688-1220

United Kingdom -- 01475-555-055

Ireland -- 353-1-815-4000

# /usr/local/topspin/sbin/tvflash -i
HCA #0: Found MT23108, Cougar, revision A1 (firmware autoupgrade)
Primary image is v3.01.0000 build 2.0.0.491, with label 'HCA.Cougar.A1.Boot'
Secondary image is valid, unknown source
[root@enclus2 root]#