Avaya NN44400-710 Manuel D’Utilisation
NN44400-710 Contact Center Performance Management
12 November 2010
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Historical Reporting
Attention: If the report spans more than one page, the first page of the report is numbered as
1+. Until you reach the last page of the report, you do not know the number of pages. When the
next page of the report appears, the numbering changes, for example, to 1 of 2+, and then to
1 of 3+, until the last page of the report appears. On the last page, the numbering changes to
1 of x, where x equals the total number of pages. For example, if the report is four pages, the
numbering on the last page is 1 of 4.
1+. Until you reach the last page of the report, you do not know the number of pages. When the
next page of the report appears, the numbering changes, for example, to 1 of 2+, and then to
1 of 3+, until the last page of the report appears. On the last page, the numbering changes to
1 of x, where x equals the total number of pages. For example, if the report is four pages, the
numbering on the last page is 1 of 4.
--End--
Running a parameter report Ad hoc
Unlike regular reports, you cannot choose the data range or the selection criteria of
parameter reports. Instead, when you select a parameter report template, the system
prompts you to enter custom values in the applicable parameter fields for the report.
After you enter the values for all parameters applicable to this report, click Run Now to
immediately generate the report. In the resulting Ad-hoc Report Viewer window, you can
print or save the report.
parameter reports. Instead, when you select a parameter report template, the system
prompts you to enter custom values in the applicable parameter fields for the report.
After you enter the values for all parameters applicable to this report, click Run Now to
immediately generate the report. In the resulting Ad-hoc Report Viewer window, you can
print or save the report.
Because parameter reports require user input at the time of running, you can run these
reports only on demand; you cannot schedule parameter reports. You also cannot save
the values that you select when you run the report. Instead, each time you run the report,
you must select the parameter values.
reports only on demand; you cannot schedule parameter reports. You also cannot save
the values that you select when you run the report. Instead, each time you run the report,
you must select the parameter values.
Prerequisites
•
Procedure steps
Step
Action
1
In the left pane, select the server that contains the parameter report to run.
2
Expand the folder that contains the parameter report template to run.
By default, all parameter reports that you import are in your Private Report Templates
folder.
folder.
3
Click the folder that contains the parameter report to run.
4
In the expanded list, select the report template to run.
5
To view the current report properties, such as the report title and comments, in the right
pane, click the Report Details section.
pane, click the Report Details section.
6
Click the Parameters section.
7
In the Parameter Fields box, select the first parameter, and then enter the parameter
values in the boxes provided.
values in the boxes provided.
8
Continue to enter values for all listed parameters in the boxes provided (the boxes vary
based on the parameter that you select).
based on the parameter that you select).