Avaya NN44400-710 Manuel D’Utilisation

Open a public, private, or shared report to view a historical report.

•

Ensure that you have access to public report groups in Access and Partition 
Management.

•

Log on to Historical Reporting. See 

In the left pane, select the server on which to view the list of reports.

Select one of the following folders:

Public Report Templates: This folder contains the standard report templates in 
Contact Center Manager. Run public reports on demand basis, or you save them 
in your Group or Private Report Templates folders and schedule them. The Public 
Report Templates folder can contain nine template folders corresponding to the 
following types of reports: Agent Performance reports, Call-by-Call reports, 
Configuration reports, Contact Summary reports, Multimedia reports, Networking 
reports, Other reports, Outbound reports, and Predictive Outbound reports. The 
template folder displays depend on the version and features available on the 
server. In addition to these folders, the Network Control Center (NCC) server 
includes one public report templates folder, the NCC folder.

Private Report Templates: This folder contains the report templates that you 
create by modifying an existing public, shared, or private report template, and 
saving your changes in your Private Report Templates folder. You can modify 
report information, schedule the report, and apply filters. For more information 
about creating private reports, see 

.

Group: This folder contains shared report templates. When you customize a public 
or private report template and save it in your Group folder, all other users who have 
access to your group can run, modify, and schedule the group report templates. 

From the expanded list, select a report template to modify the template, schedule it, or 
run the report on demand. The report properties appear in the right pane.