Avaya NN44400-120 Manuel D’Utilisation

This chapter describes how to work with active calls on an offsite Avaya Aura™ Agent 
Desktop. These actions are the same whether you are working in Permanent 
Connection or On Demand mode. They are identical to those for onsite agents using 
Agent Desktop.

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Place a call on hold to interrupt your current call. When you want to speak to the caller 
again, release the call from hold. 

The contact timer on the work item changes to orange characters while the work item is 
on hold.

On the work item, click Hold.

Release a call that you placed on hold when you want to speak to the caller again.