Avaya NN44400-114 Manuel D’Utilisation
Telephony
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NN44400-114 Contact Center Agent Desktop
2 December 2010
4
Speak with the agent, if necessary, before you conference in the customer.
5
Click Conference again to take the customer off hold and conference in the
customer and the other agent.
customer and the other agent.
--End--
Conferencing in a supervisor
Conference in a supervisor if you want to speak to your customer and your
supervisor.
supervisor.
Procedure steps
Step
Action
1
On the Agent Desktop Action bar menu, click Supervisor to place the
customer on hold and conference in your supervisor.
customer on hold and conference in your supervisor.
2
Speak to your supervisor, if necessary, before you conference in the customer.
3
Click Conference again to take the customer off hold and conference in the
customer and your supervisor.
customer and your supervisor.
--End--
Ending a call
End a call when a call is completed. If you were in Ready status before the call,
you automatically return to Ready when you terminate the call. If you require
time to perform call wrap-up tasks before you accept another call, change your
status to Not Ready and enter a Not Ready Reason Code in the Code field of
the Top bar. Not Ready Reason codes are defined by the administrator.
you automatically return to Ready when you terminate the call. If you require
time to perform call wrap-up tasks before you accept another call, change your
status to Not Ready and enter a Not Ready Reason Code in the Code field of
the Top bar. Not Ready Reason codes are defined by the administrator.
Procedure steps
Step
Action
1
On the work item, click Release.
--End--
Calling your supervisor
You can call your supervisor if you are not currently handling a call.