Avaya NN44400-114 Manual Do Utilizador

Speak with the agent, if necessary, before you conference in the customer.

Click Conference again to take the customer off hold and conference in the 
customer and the other agent.

Conference in a supervisor if you want to speak to your customer and your 
supervisor. 

On the Agent Desktop Action bar menu, click Supervisor to place the 
customer on hold and conference in your supervisor.

Speak to your supervisor, if necessary, before you conference in the customer.

Click Conference again to take the customer off hold and conference in the 
customer and your supervisor.

End a call when a call is completed. If you were in Ready status before the call, 
you automatically return to Ready when you terminate the call. If you require 
time to perform call wrap-up tasks before you accept another call, change your 
status to Not Ready and enter a Not Ready Reason Code in the Code field of 
the Top bar. Not Ready Reason codes are defined by the administrator.

On the work item, click Release.

You can call your supervisor if you are not currently handling a call.