Samsung C21RJAN Manuel D’Utilisation

•  The selected temperature of the cooking zone is maintained by a sensor that cycles the 

zone on and off, so the surface cooking area will not always glow red  If you select a low 

heat setting, the heat will cycle on and off more frequently than at higher settings  The heat 

also cycles on and off at the highest setting 

If you request a service call because of an error made in operating the appliance, the visit from 

the customer service technician may incur a charge even during the warranty period 

Before calling for assistance or service, please check the section “Troubleshooting ”
If you still need help, follow the instructions below 

If so, please contact your customer service centre 
Always prepare in advance for the discussion  This will ease the process of diagnosing the 

problem and also make it easier to decide if a customer service visit is necessary 
Please take note of the following information 
•  What form does the problem take?

•  Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance  This information is 

provided on the rating plate as follows:
•  Model description

•  S / N code (10 digits)

We recommend that you record the information here for easy reference 
Model:
Serial number:

•  if you could have remedied the problem yourself by applying one of the solutions provided 

in the section “Troubleshooting,”

•  if the customer service technician has to make several service calls because he was not 

provided with all of the relevant information before his visit and as a result, for example, 

has to make additional trips for parts  Preparing for your phone call as described above will 

save you the cost of these trips 

C21RJAN_XSA-00144A_EN.indd   22

2008-10-07     5:01:21