Avaya IP Office User and Administration CD Set 4.2 700459332 Manuel D’Utilisation

Product Description
IP Office 4.2

© 2009 AVAYA All rights reserved.

Page 178

Issue 18.s.- (22 May 2009)

· Integration with Contact Management packages

To facilitate screen popping of the contact details of an incoming caller, dialing from the contact record
with a simple mouse click and simple creation of new contact records with auto-insertion of the
telephone number while on a call. The user can select which Contact Management should be popped:

· Outlook

· GoldMine

· ACT! (*ACT! 7.0 and higher requires the TAPI.NET add-on from various providers plus the IP

· Maximizer.

· VoiceMail Pro mailbox control

· Manage voicemails

Phone Manager Pro allows users to play, rewind, fast-forward, save or delete their voice messages.

· Manage Personal Distribution Lists

Phone Manager Pro allows users to configure their Personal Distribution Lists (VoiceMail Pro Intuity
mode only).

· Manage voicemail greetings

Users can record and select which of the personal greetings is active (VoiceMail Pro Intuity mode
only).

· Personal Directory

Personal phone number directory which allows further personalization and improves productivity:

· Name matching

If the Caller ID is recognized in the local PC directory, the caller’s name can be displayed. Up to 1000
entries are supported.

· Simple incoming call scripting

Scripts can be displayed based on the Caller ID or the dialed number (DID/DDI) to remind users of a
specific greeting or message to use.

· Distinctive ringing

Allows the configuration of distinct ringing on a per caller basis. WAV sound files can be associated with
incoming callers' numbers and then played through the PC speakers when a call is received from that
number. This allows you to easily differentiate calls from important customers, clients, and unknown
callers.

· Compact Mode

Compact mode minimizes the screen space required to run the Phone Manager Pro application. While in
compact mode, a notification slider alerts new calls and allows the user to view the caller ID or
associated caller’s name and answer the call. Users can easily switch between standard and compact
modes.

· Agent Mode

Agent mode operation allows the user to perform contact center functionality without needing a specially
designed contact center telephone, for example one with dedicated keys such as log on/off. Agent-mode
users can set their phone to “Busy” or “Wrap-Up” and select which hunt group they are member of via
simple button clicks. Access to this feature is controlled by the administrator via User Rights.

· Account Codes tab

Users can easily activate Account codes (before or during the call) through the 'Account Codes' tab. This
tags calls with an alphanumeric account code via a single-click. Note: Lite users can enter account codes
but cannot view the Account Codes tab.

· Queue monitoring

Queue monitoring allows the user to see the number of calls waiting in up to 2 queues. The Phone
Manager Pro user does not need to be part of the hunt groups being monitored.