ZyXEL p-662h Guide D’Installation Rapide
Prestige 662H/HW Series Quick Start Guide
39
Table 9 Troubleshooting
PROBLEM CORRECTIVE
ACTION
Cannot access
the Prestige
from the LAN.
the Prestige
from the LAN.
Check the cable connection between the Prestige and your
computer or hub. Refer to the Rear Panel Connections section for
details.
computer or hub. Refer to the Rear Panel Connections section for
details.
Ping the Prestige from a LAN computer. Make sure your computer
Ethernet adapter is installed and functioning properly.
Ethernet adapter is installed and functioning properly.
Cannot ping any
computer on the
LAN.
computer on the
LAN.
If the LAN LEDs are all off, check the cable connections between
the Prestige and your LAN computers.
the Prestige and your LAN computers.
Verify that the IP address, subnet mask of the Prestige and the LAN
computers are in the same IP address range.
computers are in the same IP address range.
Cannot ping any
computer on the
WLAN (Prestige
662HW only)
computer on the
WLAN (Prestige
662HW only)
Make sure the WLAN LED is on.
Make sure the wireless card on the wireless client is working
properly.
properly.
Check that both the Prestige and wireless client(s) are using the
same ESSID, channel and WEP keys (if WEP encryption is
activated).
same ESSID, channel and WEP keys (if WEP encryption is
activated).
Cannot get a
WAN IP
address from
the ISP.
WAN IP
address from
the ISP.
The WAN IP is provided after the ISP verifies the MAC address,
host name or user ID. Find out the verification method used by your
ISP and configure the corresponding fields.
host name or user ID. Find out the verification method used by your
ISP and configure the corresponding fields.
If the ISP checks the user ID, check your service type, user name,
and password in the WAN Setup screen.
and password in the WAN Setup screen.
Cannot access
the Internet.
the Internet.
Verify the Internet connection settings in the WAN Setup screen.
Make sure you entered the correct user name and password.
For wireless clients, check that both the Prestige and wireless
client(s) are using the same ESSID, channel and WEP keys (if WEP
encryption is activated).
client(s) are using the same ESSID, channel and WEP keys (if WEP
encryption is activated).