Canon s520 Guide D’Installation Rapide

Troubleshooting

Troubleshooting Printer Hardware

Cannot
install the
printer driver
(continued)

Computer cannot
detect a printer
port

Verify that the correct cable (USB or parallel) is connected to both your
printer and your computer, and that the connection is secure.

Verify that the printer is turned on and the POWER lamp is a steady
(non-flashing) green.

If this does not handle the problem, exit the installation procedure,
turn off the printer, restart the computer and reinstall the software
again. The installer will prompt you when to turn the printer back on.

Also see the S520 User’s Guide on the Setup Software & User’s Guide
CD-ROM for more information.

CD-ROM drive not
working properly

Windows

Use Windows Explorer to confirm that the CD-ROM is
operating normally:

1. From the Desktop, double-click My Computer

My Computer

My Computer, then

CD-ROM

CD-ROM.

For Windows XP, click Start

Start

Start, then Control Panel

Control Panel

Control Panel, then

Printers and Other Hardware

Printers and Other Hardware, then Printers and Faxes

Printers and Faxes

Printers and Faxes.

2. If the files do not appear, refer to your Windows

documentation for more information.

Mac OS

Open the Apple System Profiler

Apple System Profiler

Apple System Profiler, click Devices and Volumes

Devices and Volumes

Devices and Volumes,

then open the CD-ROM.

Problem

Possible Cause

Try This

Paper jams
in the printer

Media jammed
during paper
feed

1. Gently pull the jammed paper out of the paper output tray or the

paper rest, whichever is easier.

If the paper tears and some is left in the printer, turn the printer
off, open the front cover and remove the pieces. If you cannot
reach or remove the torn paper, do not attempt to disassemble the
printer yourself. Contact the Customer Care Center.

2. Reload paper into the paper rest, then press RESUME/CANCEL

RESUME/CANCEL

RESUME/CANCEL on

the printer.

You will need to reprint the page that jammed.

If you turn the printer off, your print job data will be lost. Print the job
again.

Use a standard paper size whenever possible to prevent jams.

Problem

Possible Cause

Try This

S520_QSG.book Page 35 Thursday, October 11, 2001 4:22 PM