Canon s520 Guide D’Installation Rapide

Troubleshooting

Printed
output is
faded or
unclear

Improper paper
weight used

Ensure that the paper weight is no less that 17 lb. and no more than
28 lb.

Paper thickness
lever incorrectly
set

Set the paper thickness lever to the right to widen the gap between
the printhead and the paper.

Media not loaded
print-side up

Check that your media is placed in the printer facing in the correct
direction. See “Loading Plain Paper and Other Canon Media” on page 4.

Printhead
nozzles clogged
or damaged

Verify that the printhead is working properly. See “Printing a Nozzle
Check Pattern” on page 20 and “Cleaning the Printhead” on page 22.

Ink tanks are not
seated properly

Check the ink tanks, and reseat them if necessary. See “Replacing Ink
Tanks” on page 20.

Printhead needs
to be aligned

Perform printhead alignment. See “Aligning the Printhead” on
page 23.

Meaningless
characters
printed

Corrupted print
instructions are
stored in the
printer buffer

1. Turn the printer off to clear the printer buffer.

2. Press the RESUME/CANCEL

RESUME/CANCEL

RESUME/CANCEL button on the printer. See “Canceling a

Print Job” on page 7.

3. Turn the printer on again.

Printer/computer
not securely
connected

Check the cable connections between the printer and the computer to
verify that they are securely connected.

Previous print job
paused before it
was finished

If a previous print job was paused before it was printed, turn the
printer off, then back on again, or

Windows

1. Click Start

Start

Start, Settings

Settings

Settings, Printers

Printers

Printers.

For Windows XP, click Start

Start

Start, then Control Panel

Control Panel

Control Panel, then

Printers and Other Hardware

Printers and Other Hardware, then Printers and Faxes

Printers and Faxes

Printers and Faxes.

2. Double-click Canon S520

Canon S520

Canon S520 and cancel any unfinished print

jobs.

Mac OS

On your keyboard, press the Command key (

) and the

period key (....) at the same time. The print job will be canceled
and the paper ejected.

Incorrect printer
driver selected

Check that the S520 is the selected default printer. See “Selecting the
S520 Printer for Use” on page 2.

Bad (corrupted)
file

Create the document again and print it. If it prints successfully, the
original file was corrupted.

Problem

Possible Cause

Try This

S520_QSG.book Page 38 Thursday, October 11, 2001 4:22 PM