Ferrari electronic OfficeMaster 4, 10u 48124 Fascicule
Codes de produits
48124
www.ferrari-electronic.com
08/2010
OfficeMaster 4
Unified Communications solution (Fax, SMS, Voicemail, CTI) for
Microsoft Exchange (2000-2010), IBM Lotus Notes/Domino Server (4.6 – 8.5),
any SMTP-based Mail Systems or without Mail Server
Virtualisation is supported
Distributed systems are possible
(limited in restricted user version)
Central conversion for powerful fax reception /
transmission
Terminal server-enabled user software or connected
mail client
OfficeMaster user software with optimisation for
Windows 7
Fax and SMS
Fax reception with preview directly in the mail system
Fax transmission from all applications (ERP/CRM)
Distribution of received fax and SMS messages to
registered users
Fax and SMS transmission using global address lists
Serial faxes, group faxes, fax on demand
SMS transmission and receipt over fixed network SMS
Voicemail
Central call answering and storage of
voice messages
Receipt of voice messages in the mail client
Received messages can be heard on the telephone and
on computer
Remote pickup from any telephone number
Users can make personalised recorded announcements
CTI
CTI connection based on 3rd Party TAPI
CTI scripts for Lotus Notes (4.6 – 8.5) and
CTI Add-in for Outlook 2003-2010
OfficeMaster user software with support for telephony:
Call setup from Lotus Notes, Microsoft Office,
Windows Clipboard, web browsers
Name resolution for incoming calls
Team monitoring/group functionality
Powerful API for integration in other
Applications like CRM and ERP
Telephone calls can be transferred on screen or
taken in a telephone conference
With OfficeMaster 4 you integrate your e-mail solution with the
Fax, SMS and Voicemail communication paths to produce one,
genuine Unified Messaging solution. The use of the existing
infrastructure for storing and configuring user data not only
ensures a single procedure for accessing those asynchronous
services, but also ensures that all administrative access to them
is via known paths.
Fax and SMS
OfficeMaster 4 provides users with professional Fax/SMS com-
munications from their current mail system, without the need to
install additional software on the workstation computers. This
enables central conversion of messages/attachments on the
installed OfficeMaster 4 Server.
If OfficeMaster Client is installed on a workstation, its users can
If OfficeMaster Client is installed on a workstation, its users can
send and receive fax messages with OfficeMaster 4, without
a mail server.
Voicemail
OfficeMaster 4's voicemail solution accepts calls takes transfer-
red from a telephone exchange and routes them to the integrated
voice server. According to the configuration set for the selected
call number, the voicemail solution will address an (individual
configurable) voicemail box for a user or an IVR (interactive
voice response) system.
CTI (Computer Telephony Integration)
To use the extensive CTI functions integrated in OfficeMaster 4,
you require a TAPI server (3rd party TAPI) for communications
with the PABX. OfficeMaster 4uses the TAPI server to set up or
take calls. OfficeMaster 4 stores incoming and outgoing calls
for all CTI users centrally, especially the calls that a user has
been unable to take.
OfficeMaster: administrators' view
OfficeMaster 4 is installed as a service on Windows computers
on the network. Using the OfficeMaster Messaging Server
Configuration that is supplied the administrator can edit the
service from any computer located in the same subnet. It is not
necessary to log on directly to the server. Appropriate (gate-
way) components are set up for the different environments
and communications types, and these components can then
be controlled by the OfficeMaster service.