Avaya 4612 Mode D'Emploi
Basic Troubleshooting
Issue 1 July 2001
9-3
Echo, noise or static when
using a headset; handset
operation works properly
using a headset; handset
operation works properly
Check the headset connection.
If the connection is secure, verify that you
are using an approved headset, base unit
and/or adapter, as described in the list of
approved Avaya Communication
compatible Headsets in Chapter 8 of this
guide.
are using an approved headset, base unit
and/or adapter, as described in the list of
approved Avaya Communication
compatible Headsets in Chapter 8 of this
guide.
Phone does not ring
If you have a 4612 or 4624 IP Telephone,
use the Menu to access the RngOf
(Ringer Off) feature; if a carat (downward
triangle) appears above that feature, your
phone is set to not ring. To correct, press
the softkey below RngOf; when the carat
does not display, your ringer is active.
use the Menu to access the RngOf
(Ringer Off) feature; if a carat (downward
triangle) appears above that feature, your
phone is set to not ring. To correct, press
the softkey below RngOf; when the carat
does not display, your ringer is active.
If "Ringer Off" is programmed on a
Line/Feature button, that button’s indicator
light will appear as steady green;
reactivate the ringer by pressing that
Line/Feature button again.
Line/Feature button, that button’s indicator
light will appear as steady green;
reactivate the ringer by pressing that
Line/Feature button again.
Set your ringer volume to a higher level
using the Up/Down Volume keys.
using the Up/Down Volume keys.
From another phone, place a call to your
extension to test the above suggested
solutions.
extension to test the above suggested
solutions.
Speakerphone does not
operate
operate
Ask your System Administrator if your
Speakerphone has been disabled.
Speakerphone has been disabled.
A feature does not work as
indicated in the User Guide
indicated in the User Guide
Verify the procedure and retry. For certain
features, you must lift the handset first or
place the phone off-hook.
features, you must lift the handset first or
place the phone off-hook.
See your Telephone System Administrator
if the above action does not produce the
desired result; your telephone system may
have been specially programmed for
certain features applicable only to your
installation.
if the above action does not produce the
desired result; your telephone system may
have been specially programmed for
certain features applicable only to your
installation.
All other IP Phone problems
Contact your Telephone System
Administrator.
Administrator.