Avaya callmaster ii Mode D'Emploi
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Tones and Their Meaning
Ringing tones are those produced in the base of your voice terminal and can be
heard in the surrounding area. These tones indicate incoming calls. Headset or
handset tones are transmitted through the headset or handset receiver and heard
only by you.
heard in the surrounding area. These tones indicate incoming calls. Headset or
handset tones are transmitted through the headset or handset receiver and heard
only by you.
Ringing Tones
•
one ring — A call from another extension.
•
two rings — A call from outside or from the attendant.
•
three rings — A priority call from another extension, or from an Automatic
Callback call you placed.
Callback call you placed.
•
ring-ping (half ring) — A call redirected from your voice terminal to another
because Send All Calls or Call Forwarding All Calls is active or a Direct Agent call
is waiting.
because Send All Calls or Call Forwarding All Calls is active or a Direct Agent call
is waiting.
Headset or Handset Tones
•
busy tone — A low-pitched tone repeated 60 times a minute; indicates the
number dialed is in use.
number dialed is in use.
•
call waiting tone — (one, two, or three beeps of high-pitched tone, not repeated)
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: one for an internal call, two for an outside or attendant call, three for a
priority call.
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: one for an internal call, two for an outside or attendant call, three for a
priority call.
•
call waiting ringback tone — (a ringback tone with a lower-pitched signal at
the end) indicates the extension called is busy, and the called party has been given
a call waiting tone.
the end) indicates the extension called is busy, and the called party has been given
a call waiting tone.
•
confirmation tone — (three short bursts of tone) indicates a feature activation
or cancellation has been accepted.
or cancellation has been accepted.
•
coverage tone — (one short burst of tone) indicates your call will be answered at
another extension by a covering user (after a brief caller response interval).
another extension by a covering user (after a brief caller response interval).
•
dial tone — (a continuous steady tone) indicates dialing can begin.
•
EAS login-ID message waiting — (five short bursts of tone) indicates a
message is waiting for the agent login-ID. If an agent has a message, this tone is
heard instead of the confirmation tone after a successful login. (This is the same
tone as the hold recall tone, but functions as described here.)
message is waiting for the agent login-ID. If an agent has a message, this tone is
heard instead of the confirmation tone after a successful login. (This is the same
tone as the hold recall tone, but functions as described here.)
•
incoming call identification (ici) tone — (three short bursts of tone,
alternating high, low, and another high tone) indicates an incoming non-ACD call.
alternating high, low, and another high tone) indicates an incoming non-ACD call.
•
intercept tone — (an alternating high and low tone) indicates a dialing error or
denial of the service requested.
denial of the service requested.
•
recall dial tone — (three short bursts of tone followed by a steady dial tone)
indicates the feature request has been accepted and dialing can begin.
indicates the feature request has been accepted and dialing can begin.